Frequently Asked Questions

While appointments are recommended for a tailored experience, our showroom is open to walk-in visitors from 10am to 5pm EST Monday through Thursday, and from 10am to 4pm EST on Fridays.

Since we don't stock products, all Blueprint Lighting orders are custom and made to order in accordance with your unique specifications. Once placed, custom orders cannot be modified, canceled, or refunded.

Once your order has been processed and payment has been submitted, your sales representative will provide you with an estimated ship date. Orders are typically shipped via FedEx or UPS. Upon shipment, you will receive an email notification containing tracking information for your order. Please note that all of our fixtures require a signature upon delivery, so take care to ensure someone is available to receive the package. In the event that the carrier is unable to deliver and needs to return the package to us, please contact us promptly to arrange for reshipment. Customers are responsible for the cost of reshipment.

If you have small tweaks or edits, we may be able to accommodate them depending on where we are in the production process. We can't guarantee that edits can be made to an existing order, but it never hurts to ask!

Yes! If you're looking to place an international order, please email sales@blueprintlighting.com, and a salesperson will assist you. Please note that any VAT fees or import taxes associated with international shipping will be the responsibility of the buyer. Be sure to check your country's import regulations and tax policies before placing your order.

We don't believe you should wait months and months for your custom lighting. Our lead time is typically 7-10 weeks, but we can turn pieces around in as little as 4-5 weeks when needed. If you have a rush requirement or an installation date that needs to be met, let us know and we'll do our best to accommodate you. We also now offer a curated selection of Quick Ship products with incredibly short 2-week lead times!

Yes! We're happy to offer several tiers of discounts for those working in the design and decoration industry. For more information, please visit our Trade page.

Yes, bulbs are included! If you require an alternative bulb, we're also happy to recommend and source those for you. Please email sales@blueprintlighting.com for assistance with bulbs.

OAH, or Overall Height, refers to the complete vertical measurement of a light fixture, from the ceiling to its lowest point.

Yes! Each of our fixtures has its own unique tear sheet and accompanying installation instructions. You can find these documents by visiting your specific product's webpage and expanding the "Downloads" dropdown menu. Additionally, you can visit our general Installation Instructions page which houses instructions for all of our fixtures. When you receive an order from us, you'll find a "Thank You" card with a QR code within a pink bag inside your box or crate. Scan this QR code to conveniently access our Installation Instructions page from your mobile device.

All Blueprint Lighting fixtures use standard line voltage wiring (Hot, Neutral, Ground). Please consult your licensed electrician regarding dimmer compatibility with your specific dimming system and be sure to use high-quality dimmable bulbs.

The lumens output depends on the quantity and type of bulb.  If you are interested in a different bulb than what is provided or are trying to calculate the lumens of the fixture you ordered, please visit our Understanding Light Measurements page.

We keep samples of our most popular and newest products in our showroom located in Midtown, NYC. However, many of our fixtures may only be viewable in photos. If you plan on bringing yourself or a client to our showroom with the intent of viewing a specific piece of lighting, be sure to call ahead of time so we can let you know what we currently have on display!

The Blueprint Lighting showroom is located at 561 7th Ave on the 20th Floor in Midtown Manhattan.

Please see our Terms & Conditions page under Return Policy.

Please see our Terms & Conditions page under Damages.

All of our pieces are hardwired unless otherwise requested, but we're happy to build any of our products with a cord and plug for a nominal upcharge. We are also able to add a toggle switch to the backplate of any of our wall lamps and sconces for a small upcharge. Just let us know what you need!

We strongly advise that you use a licensed electrician for hardwired fixture installations. In every shipment, we include complimentary gloves. We strongly recommend that your installation team wears these gloves when handling our pieces to prevent smudging and potential damage to the finishes, particularly our natural brass. Brass is intended to age and patina beautifully over time, but exposure to bare fingers, dirt, and grime may lead to uneven aging and visible finger marks. To maintain the aesthetic appeal of your fixtures, please utilize the provided gloves during installation. Please see our Installation Instructions page for more detailed information.