Since we don't stock products, all Blueprint Lighting orders are custom and made to order in accordance with your unique specifications. Once placed, custom orders cannot be modified, cancelled, or refunded.
If you have small tweaks or edits, we may be able to accommodate them depending on where we are in the production process. We can't guarantee that edits can be made to an existing order, but it never hurts to ask!
Yes we do! If you require an alternative bulb, we're also happy to recommend and source those for you.
All Blueprint Lighting fixtures use standard line voltage wiring (Hot, Neutral, Ground). Please consult your licensed electrician regarding dimmer compatibility with your specific dimming system and be sure to use high-quality dimmable bulbs.
We keep samples of our most popular and newest products in our showroom located in Midtown, NYC. However, many of our fixtures may only be viewable in photos. If you plan on bringing yourself or a client to our showroom with the intent of viewing a specific piece of lighting, be sure to call ahead of time so we can let you know what we currently have on display!
The hand-crafted nature of our products does lend itself to minor imperfections, and small inconsistencies in finishes can occur. If, for whatever reason, you are dissatisfied with the quality of your piece, please notify us via email within 10 business days of delivery so that we can work with you to determine an appropriate and timely solution.
Please open and inspect your lighting as soon as possible after delivery. Items that have been in your possession for over 30 days are not eligible for return and/or replacement consideration.
Returns that have not been approved will not be accepted. We do not accept returns on hardwired fixtures that have been installed.
In the event of shipping damage, please email us immediately so that we can file an insurance claim and work on getting a new product out to you. Please retain all boxes and packing material, as they will be needed for the insurance claim & potential shipment back to us. We insure all shipments, but unless a claim is filed within 15 days of delivery, the insurance is rendered invalid. Unfortunately we cannot issue refunds or replacement products if the incident is reported after this 15-day window.
We don't believe you should wait months and months for your custom lighting. Our lead time is typically 7-10 weeks, but we can turn pieces around in as little as 4-5 weeks when needed. If you have a rush requirement or an installation date that needs to be met, let us know and we'll do our best to accommodate you.
We can wire our fixtures for any country in the world for a small upcharge. Let us know what you need when placing your order!
All of our pieces are hardwired unless otherwise requested, but we're happy to build any of our products with a cord and plug for a nominal upcharge. We are also able to add a toggle switch to the backplate of any of our wall lamps and sconces for a small upcharge. Just let us know what you need!
We strongly advise that you use a licensed electrician to install hardwired fixtures. Furthermore, we strongly recommend that your installation team wear gloves when handling our pieces so as not to damage the finishes, particularly our natural brass. Brass is meant to age and patina beautifully over time, but bare fingers, dirt, and grime will cause it age unevenly and retain finger marks. Please see our Installation Instructions page for more detailed information.