Policies
For information on limited-time promotions and sales policies, please click here.
CUSTOM ORDERS
Since we don't stock products, all Blueprint Lighting orders are custom and made to order in accordance with your unique specifications. Once placed, custom orders cannot be modified, cancelled, or refunded. If you have small tweaks or edits, we may be able to accommodate them depending on where we are in the production process. We can't guarantee that edits can be made to an existing order, but it never hurts to ask!
TRADE PROGRAM
We offer several tiers of discounts for those working in the design and decoration industry. When placing an order or requesting a quote, please send us an email from your company's domain OR attach a single, verifying document such as a design certificate or tax ID.
LIGHT BULBS
We do not include light bulbs with any of our orders, but we can assist you in sourcing the appropriate bulb(s) if needed.
FLOOR SAMPLES
We keep samples of our most popular and newest products in our Midtown NYC showroom. However, many of our fixtures may only be viewable in photos. If you plan on bringing yourself or a client to our showroom with the intent of viewing a specific piece of lighting, be sure to call ahead of time so we can let you know what we currently have on display.
RETURNS/EXCHANGES
Our lighting is not factory-made—all of our fixtures are made by hand in upstate NY, and our finishes are done in-house. The hand-crafted nature of our product does lend itself to minor imperfections, and small inconsistencies in finishes can occur. If, for whatever reason, you are dissatisfied with the quality of your piece, please notify us via email within 10 business days of delivery so that we can work with you to determine an appropriate and timely solution.
Please open and inspect your lighting as soon as possible after delivery. Items that have been in your possession for over 30 days are not eligible for return and/or replacement consideration.
Returns that have not been approved by Blueprint Lighting will not be accepted. We do not accept returns on hardwired fixtures that have been installed.
SHIPPING DAMAGE
In the event of shipping damage, it is imperative that you inform us by email immediately so that we may begin an insurance claim and work to get new product out to you. Please retain ALL boxes and packing material, as they will be needed for the insurance claim and potential shipment back to us. We insure all shipments, but we're required to file a claim within 15 days of delivery or the insurance is rendered invalid. We cannot issue refunds or replacement products for shipping damage that is reported after this 15-day window.
LEAD TIMES
We don't believe you should wait months and months for your custom lighting. Our lead time is typically 7-10 weeks, but we can turn pieces around in as little as 4-5 weeks when needed. If you have a rush requirement or an installation date that needs to be met, let us know and we'll do our absolute best to accommodate you.
INTERNATIONAL ORDERS
We can wire our fixtures for any country in the world for a small upcharge. Let us know what you need when placing your order!
FORMATS
All of our pieces are hardwired unless otherwise requested. We're happy to build any of our products with a cord and plug for a nominal upcharge. We are also able to add a toggle switch to the backplate of any of our wall lamps and sconces for a small upcharge. Just let us know what you need!
HANDLING + INSTALLATION
We strongly advise that you use a licensed electrician to install hardwired fixtures. We strongly recommend that your installation team wear gloves when handling our pieces so as not to damage the finishes, particularly our natural brass. Brass is meant to age and patina beautifully over time, but bare fingers, dirt, and grime will cause it age unevenly and retain finger marks. We know that's not what you want!