FAQ+Policies

CUSTOM ORDERS: All Blueprint Lighting products are custom orders, as we do not stock products--we make everything to order per your exact specifications. Once placed, custom orders cannot be modified, cancelled or refunded. If you have small tweaks or edits, we may be able to accommodate them, depending on where we are in the production process. It never hurts to ask, but we cannot guarantee that edits can made to an existing order.

FLOOR SAMPLES: We keep samples of our most popular and newest products in our New York showroom. However, many of our fixtures may only be view-able in photos. If you plan on bringing yourself or a client to our showroom with the intent of viewing a specific piece of lighting, please call ahead of time so we can let you know what we have on display. 

RETURNS/EXCHANGES: Our lighting is not factory-made; this is small batch lighting, if you will. All of our fixtures are made one piece at a time by hand in upstate NY and our finishes are done in-house. The hand-crafted nature of our product does lend itself minor imperfections and small inconsistencies in finishes do occur. However, if you are dissatisfied with the quality of your piece, please notify us via email within 10 business days of delivery so that we can work with you to determine an appropriate and timely solution.
Please open and inspect your lighting as soon as possible after delivery--items that have been in your possession for over 30 days are not eligible for return and/or replacement consideration.
Returns that have not been approved by Blueprint Lighting will not be accepted. We do not accept returns on hardwired fixtures that have been installed.

SHIPPING DAMAGE: In the event of shipping damage, it is imperative that you inform us by email immediately so that we may begin an insurance claim and work to get new product out to you. Please retain ALL boxes and packing material, as they will be needed for the insurance claim and potential shipment back to us. We insure all shipments, but we must file a claim within 15 days of package delivery or the insurance becomes invalid. Blueprint Lighting will not issue a refund or replacement products for shipping damage that is reported after the 15-day claim window.

UL CERTIFICATION: All of our lighting is made exclusively of UL-Listed components. If you require full UL certification of the completed fixutre (i.e.: a UL sticker specific to your piece), please let us know. We do have 3rd-party UL certification services available at an additional charge. If you require that your pieces be fabricated from UL damp-rated components for bathrooms, etc., we can do that as well--just give us a heads up when you place your order!

LEAD TIMES: We don't believe you should wait months and months for your custom lighting--our lead time is typically 4 weeks, but we can turn pieces around in as little as 2-3 weeks. Please let us know if you have a rush requirement or a particular installation date that needs to be met. We will do our absolute best to accommodate rush orders.

INTERNATIONAL ORDERS: We can wire our fixtures for any country in the world for a small upcharge. Please let us know what you need when placing your order!

FORMATS: All of our pieces are hardwired unless otherwise requested. We are happy to build any of our products with a cord and plug for a nominal upcharge. We are also able to add a toggle switch to the backplate of any of our wall lamps and sconces for a small upcharge. Please let us know what you need!

HANDLING + INSTALLATION: We strongly advise that you use a licensed electrician to install hardwired fixtures. We strongly recommend that your installation team wear gloves when handling our pieces so as not to damage the finishes--particularly our natural brass. The brass is meant to age and patina beautifully over time, but bare fingers, dirt and grime will cause it age unevenly and even retain finger marks. We know that's not what you want!